Shipping Policy

Do you ship worldwide?

Yes - we ship worldwide. We offer all customers Domestic and International Shipping with tracking - we want your experience to be as smooth and upfront as possible - just the way we like it.

 

What are your shipping and processing times?

 

Standard Shipping Times:

 

United Kingdom: 5 - 8 days

 

United States: 5 - 10 days

Canada: 5 - 10 days

Australia: 7 - 12 days

Europe: 5 - 11 days

Other countries: 7 - 15 days

Processing Times

Orders take 3 business days to process after placing the order before shipping out. We do not ship out on weekends.

Please note:  For any questions or concerns please contact our excellent customer service team at Info@Tensai.fi.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at Info@Tensai.fi and we'll help you out!

 

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.